We prefer to use email as a means of communication for several operational reasons. These include the fact that there is a lot of information to do with reservations, that needs to be explained in detail to prospective guests, due to our unusual location and small scale. We have found that this is more easily done by email.
Also we receive thousands of enquiries for the few hundred bookings we can offer a year and email allows us to disseminate information much more effectively, including the use of auto-response mails referring guests to where the required information can be found.
In addition the small team are involved in a huge variety of tasks during the season in tandem with responding to correspondence, including vegetable gardening, driving to collect guests and deliveries etc., making email the most practical medium for correspondence, particularly as much of this correspondence is done late at night, after restaurant service.
During the off-season we are involved with other projects. For all of these reasons, we thank you for your understanding that email is the best way to contact us.
Guests staying in the suites have a dedicated phone number to contact us on, which is in the literature in their suite.