Policies

• We have a very strict Cancellation Policy due to a number of factors as outlined below. This cancellation policy is required to keep the business feasible and sustainable.
• All Island Stay Reservations are subject to a non-refundable deposit of €1,000.
• If an Island Stay Reservation is cancelled more than 90 days before the first day of the stay a refund minus the €1,000 deposit will be applied to the card that the reservation was paid with. If a prepaid reservation is cancelled less than 90 days before the first day of the stay, no refund will apply.
• Cancellations must be received in writing by email to post@inismeain.com.
• Cancellations are not valid until a guest has received a Cancellation Confirmation Email from Inis Meáin Island Stays writing from post@inismeain.com.
• As credit card details are not stored by Inis Meáin Island Stays, guests will need to give their card details again to receive any refund due under the cancellation policy for prepaid reservations.
• We are honoured that many guests consider a stay at Inis Meáin Island Stays for such special occasions – from significant birthdays and anniversaries to engagements and honeymoons. However due to the exceptional factors outlined below, the cancellation policy can never be wavered no matter how tragic or unfortunate circumstances may be, as to do so would likely make the business inviable.
• This includes guests missing the ferry or plane to the island on the first day of their stay. Please ensure that you leave sufficient journey time as traffic can be quite congested particularly around Galway City.
• Please note that the business relies on income from sales of the specially curated food and drink offered and produced by a full-time team. Therefore for cancellations where the house cannot be rebooked, there is a significant loss of income to the business beyond the cost of the house for the Island Stay as there are very limited local retail opportunities among the local island population of just 180 people.
• Cancellation fees also go towards multiple transaction costs, significant administration time, and possible discounts given to try to refill houses within 3 months of the stay date. Therefore even if a house is cancelled by a guest is filled again, the cancellation fees still apply.
• Therefore guests are strongly advised to obtain Travel Insurance to cover the cost of the house rental including, cancellation fees.
• We have a very strict cancellation policy for Inis Meáin Island Stays due to a number of factors as follows – The Island Stay Houses are for groups of up to 4 and 8 guests. Groups tend to plan travel and book houses up to a year or more in advance in order to co-ordinate calendars etc., therefore group travel rarely happens at short-notice. The guests who visit Inis Meáin tend to come from all over the world and they are travelling to a remote, logistically challenging location which requires even more advance planning than usual. We are located on a small, off-shore island of 180 people, with no passing trade, or events to create demand at shorter notice. The business is very small with just 2 properties taking 30 bookings each per year due to logistical factors, therefore each booking is a very significant amount of our annual revenue, and the business model is based on full occupancy to be feasible. There is a full-time team employed to offer all that is included in Inis Meáin Island Stays, therefore even if a house remains empty, the vast majority of the costs of the business are still incurred. Thank you for reading and for your understanding of our Cancellation Policy.

– If, due to extremely rare weather conditions being forecast during the season, it appears that guests would not be able to travel to or from the island on their arrival or departure days, Inis Meáin Island Stays reserves the right to close for the days that travel to the island is due to be severely restricted. In this case the house prepayment would be refunded pro rata for the number of nights that travel service was not available. If guest’s selected travel option was not available due to weather, but another travel option was available, no refund would apply.

– Inis Meáin Island Stay Reservations are only confirmed once guests receive a Reservation Confirmation Email. If due to an extremely rare technical or human error a double booking should be discovered, Inis Meáin Island Stays will refund any house reservation prepayment applicable and arrange for accommodation elsewhere on the island if at all possible, or resolve the situation to the best of our ability.

We currently accept the following form of payment: Visa, Mastercard.

Payment can be made using only the methods above, and payment for your full order offer will be taken immediately. The total amount you pay is the same regardless of the payment method. All Payments are Secure, and are handled by Realex.

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